Coming back to the topics still to be covered.
The weather is getting colder and colder outside and the first snow is there already, even in the lower areas of Germany. A good time to think about topics that warm up, like positive and immediate feedback for example. As mentioned earlier IT departments normally struggle with a lack of positive feedback from their customers --> if there is no complaint, this is enough positive feedback.
Not easy to handle sometimes, but you get used to it. That does not mean this should be the way to go. Everybody deserves feedback, to feel appreciated and taken care of, as feedback is a gift https://enterprisersproject.com/article/feedback-gift and when giving feedback is not part of your DNA yet, learn it and get used to it http://www.dummies.com/business/human-resources/employee-relations/giving-constructive-feedback/
As we learned earlier, the key for success in the digital transformation is people, either as enabler or as blocking factor. So every technical change needs to go hand in hand with a cultural change. I found a great article about this https://www.enterpriseirregulars.com/110887/digital-transformation-culture-change-goes-hand-hand-tech-change/ and like the part about Perry Hewitt’s 10 best practices for digital transformation very much.
Let's introduce giving positive and immediate feedback as part of this cultural change!!