Proper communication is key ...
See http://qaspire.com/2016/09/28/5-cs-for-great-talent/ for details to the picture
Sometimes you see/realize similar or related topics during a week that make it into a common post as today for example. It is all about communication.
Yesterday the next season of Dancing with Stars (we call it Let's Dance in Germany) started and one of the candidates is deaf since he was 8 month old. He is reading lips and did even learn to speak in a very long process, but he was very clear to ask for a sign language interpreter. For himself to be on the save side in the unknown environment full of distracting influences, and for all the deaf viewers in the studio and on TV, to get them a full understanding of all communication happening.
When one or more of your senses is impaired, you properly take care of applying common communication rules and to get everybody on the same basis, to make things much easier. Two more examples:
- Every Kid Needs to Watch This | Tracy Schmitt https://www.youtube.com/watch?v=o2ZS8A2IlnM
- Christine Sun Kim - TED Fellows Retreat 2015 - The enchanting music of sign language https://www.ted.com/talks/christine_sun_kim_the_enchanting_music_of_sign_language
A lot of people without impaired senses think they do not need to apply the basic communication rules anymore. But why?
In international and cultural diverse work environments with a lof of none native English speakers, who have to use English as the company standard, a common understanding of communication rules and the agreed meaning of words is key. When they are not pretty good in a 2nd language, people tend to translate between their mother tongue and the 2nd language (e.g. English) every time. This can and will lead to interesting misunderstandings or miscommunication that can put relationships and project progress/success on risk.
- Miscommunication..... funny example https://www.youtube.com/watch?v=KU3SEAw_q28
- Eight hilarious localization fails in advertising https://gengo.com/eight-hilarious-localization-fails-advertising/
- Fresh Prince: Google Translated (in 64 languages) https://www.youtube.com/watch?time_continue=1&v=LMkJuDVJdTw
In e.g. Germany with one single language and the same cultural background you will face misunderstanding or miscommunication as well, if you forget to apply the common communication rules or frameworks. Regular repetition is helpful, it takes 6 weeks to change a behavior 🙂. During this week I had the opportunity to look into communication and found the following links, just some examples for many more sources in the WWW:
- 14 Best Practices for More Effective Communication https://www.inc.com/young-entrepreneur-council/14-best-practices-for-more-effective-communication.html
- 14 Proven Ways to Improve Your Communication Skills https://www.entrepreneur.com/article/300466
- 10 Ways to Improve Your Communication Skills https://www.right.com/wps/wcm/connect/right-us-en/home/thoughtwire/categories/career-work/10-Ways-to-Improve-Your-Communication-Skills
- WHO STRATEGIC COMMUNICATIONS FRAMEWORK https://www.who.int/mediacentre/communication-framework.pdf
- Communication Models and Theories http://www.praccreditation.org/resources/documents/APRSG-Comm-Models.pdf
- Interpersonal Communication Skills https://www.skillsyouneed.com/ips/interpersonal-communication.html
... and a bonus for communication in action:
- An Introduction to Systems Thinking and Wicked Problem Solving™ http://www.drawtoast.com/
The most important thing in communication is hearing what isn't said. Peter Drucker, American - Businessman November 19, 1909 - November 11, 2005, https://www.drucker.institute/perspective/about-peter-drucker/