Becoming successful ...

Picture by https://www.pentoz.com/

The kick off meeting did go pretty well yesterday and was very much appreciated by the team. Starting with the skills the team is known for, it is basically all about understanding and leaving the own comfort zone and grow - see  https://www.rethinkandfocus.com/429718297/6724247/posting/comfort-and-fear-going-together 

Everybody in the own speed and with the personal motivation to make a change, if any. Some are faster, others need more time to be successful, see Jack Ma as good example. We are really seeing good results since Monday and are full of hope with a positive outlook.

Besides the willingness to change some personal paradigms and get moving, a basic understanding of service orientation and customer focus will be necessary. There are a lot of models and strategies in this area, a simple easy to understand philosophy is FISH!.

• We create amazing cultures where people love to be at work and deliver world-class results  https://www.fishphilosophy.com/ 
• The FISH! Philosophy  https://www.youtube.com/channel/UCbL8p_Wl7DvH6B0_RcteP2w 
• Improve Teamwork, Customer Service and Retention with The FISH! Philosophy  https://youtu.be/_AAQT6ifGys 

Some other insights that might be helpful as well:

• TED Playlist: The most translated TED Talks  https://www.ted.com/playlists/665/the_most_translated_ted_talks 
• Sketchnote: Elizabeth Gilbert on Learning in Public  https://youtu.be/5hTo15vQ7qI 
• 12 Coaching Skills That Make You A Good Coach  https://clevermemo.com/blog/en/coaching-skills/ 
• If Your Managers Aren’t Engaged, Your Employees Won’t Be Either  https://hbr.org/2019/06/if-your-managers-arent-engaged-your-employees-wont-be-either 
• What’s the difference between shyness and introversion? And how can companies help introverts thrive? A Q&A with Susan Cain  https://ideas.ted.com/whats-the-difference-between-shyness-and-introversion-and-how-can-companies-help-introverts-thrive-a-qa-with-susan-cain/ 

The more you rely/trust and believe in your team and the bigger the investment you make in getting them to their greatness, the larger will be the commitment, engagement, and outright devotion they have when it comes to you. Robin S. Sharma,  https://www.robinsharma.com/